Cleaner Kentishtown Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaner Kentishtown provides domestic and commercial cleaning services to customers in the UK. By making a booking, you agree to these terms, which are designed to explain what we provide, what we require from you, and how both parties manage the service relationship. Please read them carefully before confirming any appointment. These terms apply to all standard cleaning, deep cleaning, end-of-tenancy cleaning, one-off visits, recurring services, and any additional tasks agreed in writing or by message before the appointment.
In these Cleaning Terms and Conditions, references to “we”, “us”, and “our” mean Cleaner Kentishtown, and references to “you” and “your” mean the customer who books or receives the service. Our services are provided subject to availability, the condition of the property, the scope of work agreed at the time of booking, and any reasonable instructions given before or during the visit. We may update these terms from time to time, and the version in force on the date of booking will normally apply unless a later written update is agreed.
Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. These conditions are intended to create a clear and fair framework for cleaning services terms, while allowing flexibility for practical service delivery in changing circumstances.
Booking Process
The booking process begins when you request a service and provide the details needed to assess the job. This may include the type of cleaning required, property size, access arrangements, preferred date and time, and any special instructions. We may also ask about pets, parking, security systems, fragile items, or areas that need extra care. A booking is not confirmed until we have accepted it and, where applicable, received any deposit or advance payment requested at the time of reservation.We will usually provide an estimated price based on the information you supply. That estimate may change if the actual condition of the property, the level of soiling, the time required, or the scope of work differs from the details originally given. For this reason, it is important that all information is accurate and complete. If we discover that the property requires substantially more work than agreed, we may revise the price or limit the service to the originally agreed scope.
When you make a booking with Cleaner Kentishtown, you confirm that you have authority to arrange the work and that you have permission to allow access to the property. You are responsible for ensuring that someone is present if required, or that appropriate access arrangements have been made. If entry cannot be gained at the agreed time, we may treat the visit as a missed appointment and charge in accordance with the cancellation or access provisions below.
Service Scope and Customer Responsibilities
We aim to provide a professional cleaner Kentishtown service that is performed with reasonable care and skill. However, the exact outcomes depend on the condition of the property, the materials present, and the time booked. Unless otherwise agreed, our cleaning services are designed to remove dirt, dust, general grime, and common domestic residues. We do not guarantee the removal of permanent stains, damage, mould within porous materials, limescale that has bonded over long periods, or marks caused by wear and tear.You are responsible for securing valuables, cash, confidential documents, delicate items, and anything that may be damaged through ordinary handling. We are not obliged to move heavy furniture, lift floorboards, open sealed units, or use equipment that could cause damage without prior agreement. If you ask us to clean areas that require specialist methods, access at height, or the handling of potentially hazardous substances, we may refuse that part of the work unless suitable arrangements are in place.
If the property contains hazards such as exposed wiring, broken glass, sharp objects, infestation, bodily fluids, or unsafe structural conditions, you must tell us in advance. We may suspend or decline the appointment if the environment is unsafe. Where appropriate, we may reschedule once the issue has been resolved. This protects both our team and the quality of the service.
Payments
All fees for Cleaner Kentishtown cleaning services must be paid in the manner agreed at the time of booking. We may require full payment in advance, a deposit, or payment immediately after completion, depending on the type of service and the level of risk involved. Prices may be quoted on an hourly basis, fixed-price basis, or as a package rate. Any additional work requested during the visit may be charged separately if agreed by the parties.Unless stated otherwise, prices are exclusive of any extra charges arising from unusual access requirements, parking fees, congestion charges, specialist products, or work outside the original scope. If an invoice is issued, payment must be made by the due date shown on the invoice. Failure to pay on time may result in late payment charges, suspension of future bookings, or recovery action. We reserve the right to withhold further services until outstanding sums are settled in full.
Where a quotation is based on estimated time, the final amount may differ if the actual service extends beyond the booked period for reasons outside our control, including incomplete preparation by the customer, additional rooms, or a higher-than-expected level of dirt. We will always aim to explain the reason for any extra charge clearly and fairly.
Cancellations, Amendments, and Missed Appointments
You may cancel or amend a booking by giving us reasonable notice. The amount of notice required may vary depending on the service type, whether staff or materials have already been allocated, and whether the appointment is a one-off or recurring visit. In general, shorter notice increases the likelihood of a cancellation charge. If you need to move the booking, we will try to accommodate a new date, but availability cannot be guaranteed.If you cancel with insufficient notice, or if we arrive and cannot access the property, we may charge a cancellation fee or the full appointment fee where reasonable, especially if travel, equipment preparation, or labour costs have already been incurred. The same applies if the property is not ready for cleaning, if the agreed task has been substantially altered without notice, or if conditions at the property prevent us from completing the service safely.
Cancellation terms may vary for large, specialist, or scheduled recurring services, and any bespoke arrangement will be confirmed in advance. Where we cancel or reschedule due to illness, severe weather, transport disruption, or other events beyond our reasonable control, we will notify you as soon as practicable and offer an alternative appointment where possible. We are not responsible for indirect losses arising from a cancelled or delayed visit.
Liability and Limitations
We will carry out our work with reasonable care and skill, but our liability is limited to loss or damage directly caused by our negligence or breach of contract and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.We are not liable for pre-existing damage, hidden defects, or deterioration caused by age, poor maintenance, damp, corrosion, unstable fixtures, defective fittings, or unsuitable materials. If you ask us to work on items that are already fragile or worn, you accept the risk that they may be damaged through ordinary and careful handling. It is your responsibility to tell us about anything that is especially delicate or valuable before the service begins.
To the fullest extent permitted by law, our total liability for any claim arising out of a booking shall not exceed the total amount paid or payable for the relevant service, except where a higher amount is required by statute. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. This applies equally to professional cleaning terms and any related service communications.
Waste Regulations and Disposal
All waste handling connected to our service must comply with applicable UK waste regulations. We may remove ordinary cleaning waste generated during the course of the job only where this has been agreed in advance and where lawful and practical to do so. The customer remains responsible for ensuring that waste is stored, separated, and disposed of properly unless we have expressly agreed to handle specific disposal tasks as part of the service.We do not transport or dispose of hazardous waste unless we are legally permitted and specifically instructed to do so in a separate written arrangement. Hazardous materials may include sharp clinical waste, asbestos, chemicals, solvents, batteries, paint, gas cylinders, or any item that requires specialist disposal. If such items are found during the job, we may stop work in the affected area until the issue is addressed safely.
You must not ask us to dispose of items in a way that breaches environmental or waste legislation. If we reasonably believe that a requested disposal method would be unlawful, unsafe, or unethical, we may refuse the instruction without liability. Any waste transfer, removal, or disposal carried out by us will be subject to the relevant statutory duties, and you agree to cooperate with any lawful request for information relating to the origin or nature of the waste.
Access, Safety, and Conduct
You must ensure that our team can work in a safe, respectful, and reasonably unobstructed environment. This includes providing access to water, electricity, and suitable lighting where needed. You must also ensure that pets are controlled, vulnerable persons are safeguarded, and children are supervised. We may pause or end a service if the property becomes unsafe or if anyone at the property behaves abusively, aggressively, or in a way that prevents the work from continuing.Our staff may refuse to perform any task that they consider unsafe, unlawful, or outside the agreed service scope. If we identify a safety concern during the appointment, we will normally explain the issue and offer a practical alternative if possible. Any change to the original arrangement may affect the duration, price, or outcome of the service.
Customers agree not to interfere with equipment, products, or methods being used unless invited to do so. If you wish to provide your own products or tools, they must be safe and appropriate for the intended surfaces. We are not responsible for damage caused by customer-supplied products that are unsuitable, expired, incorrectly labelled, or used contrary to instructions.
Complaints and Remedial Work
If you are dissatisfied with any aspect of the service, you should notify us within a reasonable time after completion so that we can review the matter. Where appropriate, we may offer a return visit, corrective action, or another practical solution. Any complaint should include sufficient detail for us to assess what happened and whether the issue relates to the original instruction, the condition of the property, or matters outside our control.We are not obliged to remedy issues that arise from misunderstanding of the agreed scope, customer interference after completion, or circumstances that could not reasonably have been avoided. Any remedial work offered does not amount to an admission of liability. We will act reasonably and in good faith when considering a complaint, but our response will depend on the facts of the case and the evidence available.
If a claim is made about alleged damage, you must allow us a fair opportunity to inspect the issue before any third-party repair or replacement is undertaken, unless urgent action is needed to prevent further loss. Photographs, receipts, and a clear description of the problem may help us assess the matter efficiently.
Termination
Either party may end an ongoing service arrangement by giving reasonable notice, subject to any minimum commitment or agreed recurring period. We may terminate a booking or ongoing arrangement immediately if you fail to pay, repeatedly cancel at short notice, provide unsafe access, or seriously breach these terms. We may also end a booking if continuing would expose our staff to risk or require conduct that is unlawful or unethical.If termination occurs after work has begun, you must pay for all services already provided and any reasonable costs incurred up to the point of termination. Termination does not affect rights or obligations that arose before the date the arrangement ended, including payment obligations, liability limits, and any unresolved complaint raised in accordance with these terms.
Where a recurring cleaning arrangement is terminated, any future prepayments or deposits will be handled in accordance with the booking terms agreed for that service. We will not usually be responsible for rearranging third-party services or household schedules that were planned around the booking.
Force Majeure
We are not liable for failure or delay in performing our obligations where this is caused by events outside our reasonable control. Such events may include extreme weather, transport disruption, power outages, industrial action, public emergencies, fire, flood, supply shortages, or government restrictions. In those circumstances, we may reschedule the service or suspend performance until the problem is resolved.Where a force majeure event affects a booking, we will aim to contact you as soon as reasonably possible and discuss a practical next step. Any payment already made for undelivered work will be dealt with fairly in light of the circumstances and any costs already incurred. This clause does not limit your statutory rights where they apply.
Cleaner Kentishtown service terms are intended to be commercially reasonable and legally compliant, while recognising that unforeseen events can sometimes prevent a visit from taking place as planned.
Governing Law and Jurisdiction
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you are a consumer resident in another part of the UK, nothing in this clause removes any mandatory legal protections available to you under applicable law.By booking a cleaning service with Cleaner Kentishtown, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend that you keep a copy for your records. These terms form the full agreement between the parties in relation to the service, unless a separate written contract states otherwise.
If any provision is interpreted by a court or competent authority as invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect. The headings are for convenience only and do not affect interpretation.
