Cleaner Kentish Town Privacy Policy

This Privacy Policy explains how Cleaner Kentish Town collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or contacting us about those services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Kentish Town customers and prospective customers within our service area, including anyone who contacts us to request information, a quotation, or to make a booking for domestic or commercial cleaning services. It covers personal data collected through telephone enquiries, messaging services, written correspondence, in-person discussions, and any online forms or platforms we may use for bookings or enquiries.

Personal data we collect

We only collect personal data that is necessary for the provision and management of our services. The types of personal data we may collect include:

Identification details such as your name and, where relevant, the name of your business or organisation.

Contact details such as your address, service location, billing address, and, where provided, your preferred contact method.

Service information including details about your property or premises that are relevant to the cleaning service, access instructions, security and key handling instructions, preferred cleaning times, and any particular requirements you have.

Booking and transaction information such as service dates, frequency of cleaning, records of services provided, and details of payments made. Payment card details are not stored by Cleaner Kentish Town where third-party payment processors are used.

Communication records including notes of enquiries, complaints, feedback, and other correspondence relating to our services.

Usage and technical information where applicable, such as information about how you interact with any online booking system or digital communication we may use, to the extent that such information qualifies as personal data.

How we collect personal data

We collect personal data directly from you when you contact us, request a quotation, make a booking, or provide information during the delivery of our services. We may also receive personal data indirectly when someone else books cleaning services for you, such as a landlord, letting agent, family member, or employer, or when third-party platforms or partners share booking details with us in order to fulfil your service.

Lawful bases for processing your data

Cleaner Kentish Town processes personal data only where there is a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract. We process personal data where it is necessary to enter into, or perform, a contract with you, such as when you request a quotation, make a booking, or receive ongoing cleaning services.

Legal obligation. We may process and retain certain information where required to comply with legal obligations, including tax, accounting and record-keeping duties.

Legitimate interests. We may rely on our legitimate interests to process data, such as to manage and improve our services, communicate with you about appointments or service updates, handle complaints, prevent fraud, or ensure the safety and security of our staff and customers. When we use this basis, we balance our interests against your rights and expectations.

Consent. In limited circumstances, we may rely on your explicit consent, for example for certain types of marketing communications where this is required by law. You can withdraw your consent at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including booking appointments, planning schedules, and tailoring our work to the specific needs of your premises.

To communicate with you about quotations, bookings, changes to appointments, service updates, and related customer service matters.

To manage payments, invoices and accounting records relating to the services we provide.

To respond to questions, complaints or feedback, and to investigate and resolve issues that arise in connection with our services.

To improve our operations, including analysing service performance, staff planning, and customer experience, where this involves the use of personal data.

To meet our legal, regulatory and insurance obligations, including for record-keeping and dispute resolution.

Data sharing and processors

We do not sell your personal data. We may share personal data with third parties only where it is necessary and lawful to do so. Such sharing may include:

Service providers and processors that support our business operations, such as scheduling tools, communication platforms, payment processors, accounting or bookkeeping providers, and IT or cloud storage services. These providers act as data processors on our behalf and are only permitted to use your data according to our instructions and for the purposes we specify.

Individual cleaners or staff members who require your information, such as your name, address and access instructions, to provide the cleaning services you have requested.

Professional advisers and insurers where this is necessary in connection with legal, insurance or accounting matters.

Public authorities, regulators or law enforcement agencies if we are legally required to share information or if disclosure is necessary to protect our rights, the rights of our staff or customers, or to prevent crime.

We take steps to ensure that any third parties with whom we share personal data maintain appropriate security and confidentiality standards.

Data retention and storage

Cleaner Kentish Town retains personal data only for as long as is necessary for the purposes for which it was collected and to meet legal or regulatory requirements. The retention period will vary depending on the type of data and our relationship with you.

Customer records, including booking details, service history and related correspondence, are generally kept for a period that enables us to respond to enquiries, manage ongoing or repeat services, and handle any potential claims. Certain financial and transactional information must be retained for a longer period in line with tax and accounting rules.

When personal data is no longer needed, we will delete or anonymise it in a secure manner. If complete deletion is not technically possible, we will ensure the data is securely archived and access is restricted until it can be safely removed.

International transfers

Where we use service providers that store or process personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws. These safeguards may include standard contractual clauses or other legally recognised transfer mechanisms.

How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, staff training on data protection responsibilities, and regular review of our data handling procedures.

While we aim to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that may pose a risk to your rights and freedoms, we will act in line with legal requirements, which may include notifying you and relevant supervisory authorities.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:

The right of access. You can request confirmation of whether we hold personal data about you and request a copy of that data.

The right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.

The right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or if you withdraw consent where consent was the lawful basis.

The right to restrict processing. You can request that we restrict the use of your personal data in certain situations, such as while we are verifying its accuracy or dealing with an objection.

The right to object. You can object to our processing of your personal data on grounds relating to your particular situation where we are relying on legitimate interests as the lawful basis. You also have the right to object to direct marketing at any time.

The right to data portability. In some cases, you may request that certain personal data is provided in a structured, commonly used and machine-readable format, or that it is transmitted directly to another controller, where this is technically feasible.

You also have the right to lodge a complaint with a data protection supervisory authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so that we can address your concerns where possible.

Marketing communications

We may use your contact details to send you information about our services that may be of interest, where we are permitted to do so by law. You can opt out of receiving such communications at any time by using any unsubscribe options provided or by informing us directly. Even if you opt out of marketing, we may still contact you with service or account-related communications that are necessary for providing our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to inform you. The updated version will apply from the date it is issued.