Cleaner Kentish Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Kentish Town provides cleaning and related services to residential and commercial customers. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Cleaner Kentish Town, the provider of cleaning and related services.

Customer means any individual, business, or organisation requesting or receiving services from the Company.

Services means domestic, commercial, end of tenancy, deep cleaning, and any other cleaning or related services provided by the Company.

Premises means the property, home, office, or location where the Services are to be carried out.

Cleaner means an employee, contractor, or representative of the Company assigned to carry out the Services.

Booking means a confirmed request by the Customer for Services on a specific date and time.

2. Scope of Services

The Company provides professional cleaning and related services in Kentish Town and surrounding areas. The specific type of Services, frequency, and scope will be agreed with the Customer at the time of booking.

Standard services may include regular domestic cleaning, commercial cleaning, end of tenancy cleaning, one off deep cleaning, and other agreed tasks. A detailed description of the work to be carried out will be confirmed in writing or verbally at the time of booking.

The Company reserves the right to decline any booking that falls outside its usual scope of work, involves unsafe conditions, or is considered unreasonable or inappropriate for the type of service provided.

3. Booking Process

Bookings may be made by the Customer through the Companys accepted booking methods. The Customer must provide accurate information, including full name, service address, access details, type of service requested, preferred date and time, and any specific instructions.

A booking is not considered confirmed until the Company has acknowledged acceptance of the booking and, where applicable, the Customer has paid any required deposit. Provisional bookings or enquiries do not guarantee availability.

The Customer is responsible for ensuring that there is adequate access to the Premises at the agreed time. Any parking restrictions, building entry systems, or other access instructions must be clearly communicated to the Company in advance of the booking.

The Company will make reasonable efforts to accommodate the Customers preferred dates and times, but does not guarantee availability. The Company reserves the right to change the assigned Cleaner or reschedule a booking in cases of illness, staff shortage, operational reasons, or events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable.

4. Customer Obligations

The Customer agrees to:

Provide a safe working environment for the Cleaner at the Premises.

Ensure that the Premises are accessible at the agreed time, including providing any keys, codes, or instructions required for entry.

Inform the Company of any hazards, fragile items, special surfaces, or areas that require particular care.

Ensure that any alarms are properly configured or deactivated to allow the Cleaner to work without interruption.

Keep pets under control to avoid disruption or risk to the Cleaner.

The Customer warrants that they are either the owner of the Premises or have full authority from the owner or managing agent to arrange the Services. The Customer shall be responsible for securing any necessary permissions or consents.

5. Prices, Quotes, and Estimates

Prices for Services will be communicated to the Customer at the time of booking. The Company may provide a quotation or estimate based on the information supplied by the Customer.

Quotations or estimates are given in good faith but are not binding if the information provided by the Customer is inaccurate or incomplete, or if the condition of the Premises differs significantly from that described. In such cases, the Company may adjust the price or propose an alternative solution before or during the service.

Unless otherwise stated, prices are quoted per hour per Cleaner or as a fixed fee for a specific service package. Any additional tasks requested by the Customer during the service may incur extra charges, which will be confirmed before any additional work is undertaken.

6. Payments and Invoicing

Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, particularly for one off, end of tenancy, or deep cleaning services. For regular services, the Company may invoice the Customer periodically as agreed.

Accepted payment methods will be specified by the Company. All payments must be made in the agreed currency and within the specified timeframe. Where payment is made after the service, it is generally due on the day of the service unless otherwise agreed in writing.

The Customer agrees to pay all amounts due in full and without set off, deduction, or counterclaim. If payment is not received by the due date, the Company reserves the right to:

Charge interest on overdue sums at a reasonable rate until payment is received.

Suspend or cancel future bookings or ongoing services.

Recover from the Customer all costs and expenses reasonably incurred in the collection of overdue payments.

7. Cancellations, Rescheduling, and Access

The Customer may cancel or reschedule a booking by notifying the Company within the required notice period. The standard minimum notice period is 24 hours before the scheduled start time, unless a different period has been specified at the time of booking.

If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full amount of the booked service, depending on the circumstances.

If the Cleaner arrives at the Premises at the agreed time and is unable to gain access, or if the service cannot be carried out due to the Customers act or omission, this may be treated as a late cancellation, and the Customer may be charged the full service fee.

The Company may cancel or reschedule a booking if necessary due to operational issues, safety concerns, severe weather, staff illness, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment or a refund of any amounts paid for the affected booking, as appropriate.

8. Cleaning Standards and Service Limitations

The Company undertakes to provide Services with reasonable skill and care, using appropriate cleaning methods and materials. The Company does not guarantee the removal of all stains, marks, or defects, particularly where they are permanent, long standing, or caused by damage.

Certain tasks may be excluded from the Services for safety or insurance reasons. These may include, but are not limited to:

Cleaning of exterior windows that require ladders or specialist equipment.

Moving of heavy furniture or appliances that could risk injury or damage.

Work at height beyond the reach of standard domestic step ladders.

Cleaning of areas contaminated with hazardous materials or bodily fluids.

The Company reserves the right to refuse or stop any task that, in the Cleaners reasonable opinion, poses a risk to health, safety, or property.

9. Damage, Liability, and Insurance

The Company will take reasonable care when providing the Services. In the unlikely event of accidental damage to the Customers property or belongings, the Company shall, at its discretion, repair the item, replace it with an item of similar quality, or offer fair compensation, provided that:

The damage is reported to the Company as soon as reasonably practicable and in any event within 48 hours of the service.

The item was not already damaged, defective, or improperly installed or secured.

The damage did not arise from instructions or materials supplied by the Customer.

The Companys total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Customer for the specific service during which the incident occurred, except where such limitation is not permitted by law.

The Company shall not be liable for:

Any indirect, consequential, or economic loss, including loss of profit, income, or opportunity.

Loss or damage arising from inaccurate or incomplete information provided by the Customer.

Loss of keys unless provided directly to the Company and acknowledged in writing.

Damage to items that are inherently fragile, not suitable for cleaning, or not disclosed as delicate.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.

10. Waste and Environmental Regulations

The Company is committed to complying with relevant waste and environmental regulations. As part of the Services, the Cleaner may collect general waste or recycling from within the Premises and dispose of it using the Customers own bins and waste facilities.

The Company does not operate as a licensed waste carrier and will not remove large quantities of waste, bulky items, construction debris, hazardous materials, or electrical goods from the Premises. Disposal of such items is the responsibility of the Customer and must be carried out in accordance with applicable laws and local council requirements.

The Customer agrees not to request the Cleaner to dispose of prohibited or hazardous waste. If such waste is discovered during the service, the Cleaner may refuse to handle it and will notify the Customer accordingly.

11. Customer Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and ideally within 24 hours of the service. The Company will make reasonable efforts to investigate the issue and, where appropriate, offer a remedy such as a re clean of the affected area or an adjustment to the fee.

Complaints made more than 48 hours after the service may be more difficult to verify, and the Company reserves the right not to offer a remedy where a delay in reporting has prevented proper investigation.

12. Keys, Security, and Confidentiality

Where the Customer provides keys, fobs, or access codes to the Company, these will be used solely for the purpose of carrying out the Services. The Company will take reasonable steps to protect the security of such items and information.

The Customer is responsible for ensuring that the Premises are adequately secured before and after the service. The Cleaner will follow the Customers reasonable instructions regarding alarm systems, locks, and security procedures.

The Company will handle personal data and access information with care and in accordance with applicable data protection laws. Information provided by the Customer will be used only for the purpose of delivering and managing the Services, except where disclosure is required by law.

13. Force Majeure

The Company shall not be held liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, pandemics, or government restrictions.

In such cases, the Company will endeavour to notify the Customer and, where feasible, reschedule the affected booking to a mutually convenient time.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business operations, or service offerings. The latest version will apply to all new bookings and services provided after the date of publication of the updated terms.

Continued use of the Services after any changes to these Terms and Conditions will be deemed acceptance of those changes.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any specific service description or confirmation provided at the time of booking, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.

By placing a booking with Cleaner Kentish Town, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.